Customer service comes first,we will always try our best to meet the demands of all the customers. Whenever you are unhappy with it,just please kindly contact us,we are willing to help you solve it as soon as possible.
Here are the situations that you may meet：
Item not received:
Delivery on the way:
1.Parcel seized by customs:
It is buyer’s duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
2.Status of shipment stagnated for a long time:
If status of the parcel stagnated for a long time, we advise you to contact your local shipping agent to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. please contact with us(+86 131 3742 0077) instantly , so that we can contact with the shipping company to change the address and help you get the hair successfully.
2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund if you give us about your kind cooperation . after we get inform that the hair is wrong address or lost from the shipping company.
Your refund can be returned to your original account instantly(cards needs 7-10 days to return, paypal can get the refund instantly) or your new hair can be reshipped again.
Item not as described:
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 7 days if you are not satisfied with the item.
Return/refund for no reasons
If you want to return an item without any quality problem for exchange within 7 days once it is received, please send an email to this email address with your order number entitled:
firstname.lastname@example.org. we will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
If you want to return an item without any quality problem for refund within 7 days once it is received, please send an email to this email address with your order number entitled:
email@example.com . we will offer you the return address. But you are supposed to pay the shipping fee and 15% restocking fee will be deducted from your account.
Return/refund for quality problem
Please send us an email with your order number entitled if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email.
We will look into the case once we receive your email, then offer you some solutions.
1.If you want to return it Within 7 days, Please keep the item in original condition, items have been used or washed is not allowed to return any more.
2.We will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee and the 15% restocking fee,which will be deducted from your payment.
3. Please write down your order number and other important information we give at the form on a sale card then send them back together.
4.The Money can be returned into your original account that you pay for the order ( if you were using the card, it takes 7-10 days to get the money after we click refund, using the paypal, the money can be into your paypal account instantly once we click the refund)
If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address:firstname.lastname@example.org
We can cancel the order for you if you contact us in time after your purchase.
1. If contact us within 24 hours after your payment finished, 5% of the order total will be charged as transaction fee. 2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee. 3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension. 4 If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee.
All rights to interpret are reserved by hairsmarket.com
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: email@example.com. We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers.